What information do we collect and how do we use it?
We will ask you for personal information when we assist you with your finance. This may include a broad range of information ranging from your name, address, contact details and date of birth to other information about your income and affairs including your employment situation.
We use the information you provide to advise about and assist with your credit needs, including the preparation and submission of loan applications.
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We always give you the option of electing not to receive these communications in the future. You can unsubscribe by notifying us and we will no longer send this information to you.
We may also use your information internally to help us improve our services and help resolve any problems.
What if you don’t provide some information to us?
If you don’t provide us with full information, we can’t properly advise or assist you with loan applications or your credit needs.
How do we hold and protect your information?
We strive to maintain the relevance, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements
We hold the information we collect from you. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers located in Australia who are also regulated by the Privacy Act.
We ensure that your information is safe. All of our staff are required by the terms of their employment to maintain the confidentiality of customer information. Access to your information is restricted to those employees whose job requires that information. Access to our computer systems is restricted through password protection, internet firewalls and routers. We maintain physical security over our paper and electronic data and premises by using locks and security systems.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others or disclose it to overseas recipients.
We will provide your information to the companies with whom you choose to deal (and their representatives). We will also provide your information to our credit licensee (Connective Credit Services Pty Ltd) including for administration and supervision activities and may need to provide it to contractors who supply services to us e.g. to handle mailings on our behalf, external data storage providers or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will take reasonable steps to ensure that they protect your information as required under the Privacy Act.
We may also provide your information to others if we are required to do so by law, you consent to the disclosure or under some unusual other circumstances which the Privacy Act permits.
If you require any further information please contact us.
Do you have a compliment or complaint?
We value your feedback. It is very important for our business to know how you feel about the service you have received, either good or bad. We are are committed to providing a fantastic service but occasionally we may not live up to the high standards that you have come to expect. If this is the case, then please contact Alan Buttriss (Director) in the first instance. Alan will endeavour to resolve your issue in a prompt and professional manner.
If we are unable to resolve your complaint you can contact the Complaints Officer at our Aggregator, Connective Credit Services via email: firstname.lastname@example.org and please make sure you include as much information at possible.
If you are not satisfied with the outcome, Hillman Finance is a member of the Credit & Investments Ombudsman Ltd (CIO). Our membership number is M0011303. CIO can be contacted at www.cio.org.au
Sirtuba Two Pty Ltd T/As Hillman Finance ABN 74 106 199 624. Hillman Finance (Credit Representative Nbr 403177) and Alan Buttriss (Credit Representative Nbr 403178) are authorised under Australian Credit Licence Nbr 377711.